Cancellation Policy

Merchandise Returns

All merchandise returns require receipt and original tags. Items must not have been used.  Items returned within 7 Days, a Full Refund will be issued. After 7 Days a store credit will be issued. All Sale Items Are Final-No Returns.

Paddle Sports Center Membership & Fitness Dues

Once used, memberships or monthly fitness dues cannot be refunded. You are entitled to a 3 day cooling off period for your membership sign-up (if not used). If you notify the Paddle Sports Center within your cooling off period, you will receive a full refund.   If you signed-up for a termed contract, please look to your individual contract for specific details.

Lessons & Rental Cancellations

Payment for the first hour is due in FULL in advance to make a reservation. You can cancel your reservation up until the day of your reservation and receive a 100% refund or credit. Cancellations the day of your reservation will not receive a refund.  Once a lesson or rental has been completed no refund shall be allowed.  

Tours Cancellations

Payment: All adventure programs, courses and affiliated purchases require a minimum 50% deposit due at time of booking. Payment** in full is due no less than 7 days prior to the first day of a given adventure, course or program. Cancellations: + For cancellations** made more than 72 hours prior to a given adventure or course, a 100% credit for future use with CIO or a refund minus a 10% processing fee. + For cancellations** made within 72 hours of a given adventure or course, a 50% credit for future use with CIO will be issued.

*Any credit card refund over $100 will incur a 7% credit card cancellation fee

Weather Protocols

Weather Cancellations

If we have to cancel because of weather you can get a 100% refund or credit for a future trip.  This will occur for your rental or lesson if wind or swell is outside of our weather protocols or your ability.   

Weather Considerations

  • No paddlers over 25 mph wind, period.
  • Paddling over 15mph is NOT fun and is high risk
  • No beginners paddling when there are white caps (12.5mph)
  • No first time SUP beach launching

SUP

Members: No paddlers over 20mph

Walk-In: No paddlers over 15mph

Kayaks

Members: No paddlers over 25mph

Walk-In:  No paddlers over 20mph

Other Policies

Rental Policies

  • All ages can participate as long as we have a PFD to fit the participant.
  • Must be age 12 years old to kayak in a single kayak.
  • Must be 14 years old to paddle an SUP (height, weight & physical ability can be considered).
  • Must be 16 years or older to paddle without a parent or guardian on the water with minor.
  • All participants must READ and agree to rental rules and assumption of risk document.

Late Charges

Equipment returned after closing hours will incur a $2.00/minute charge.

Equipment Rental Authorization

By signing you are authorizing your credit card to be charged up to the value of equipment being rented if it returns broken or damaged. This authorization is up to $1,500 for some items.  For more information inquire with the front desk staff.  Please come back with everything in one piece!

Equipment Damage/Replacement Fees

  • 1 inch of damage - $35
  • 4-12 inches of damage - $100
  • 13-16 inches of damage - $150
  • 17-24 inches of damage - $200
  • 25 + inches- Estimate required, take $200 as a deposit
  • Fin - $50
  • Finbox - $50
  • Both Fin and Finbox - $100
  • CO2 Cartridge - $20
  • Lost Key - $20

 

Complaints Policy and Procedure

The Paddle Sports Center is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.

Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.

The circumstances and results of any appeal are analyzed thoroughly by senior management for their implications and acted on appropriately so as to remove any grounds for appeal in the future by improving the relevant functions.  It is our utmost intention to hear and understand your grievance and effectively fix it.

Making Complaints

Clients may make a complaint by telephone or in writing to:

Fraser Kersey

CFO, Co-Founder

Channel Islands Outfitters, Inc.

117 Harbor Way STE B, Santa Barbara, CA 93109

(805) 617-3425

Each complaint will receive individual attention that it deserves.

 

Personal Information

The Paddle Sports Center does NOT share any personal information with 3rd parties.  Credit Cards are stored with MindBody Online, a PCI level 1 compliant organization.