CANCELLATION POLICY

MERCHANDISE RETURNS

All sales are final.

MEMBERSHIP DUES

You will pay your sign up fee and schedule your intro paddle online. This is refundable if you choose not to do this, but once you check in you cannot ask for a refund.

As per our no contract policy for memberships, you can cancel at anytime.

RENTALS CANCELLATIONS

You can cancel your reservation at any time and get a full refund.

OCEAN EXPLORER CAMP CANCELLATIONS

You can cancel you space in camp 2 weeks prior and get a full refund. If you cancel within 2 weeks and we are able to sell that space, we will issue a full refund. If we are not able to fill the space, no refund can be issued, sorry. We have to plan with counselors and equipment which we cannot undo at the last minute. Thank you for your understanding!

GUIDED EXPERIENCE CANCELLATIONS

100% is due at the time of booking.  For cancellations made more than 72hrs prior to an activity start time, a 100% credit for future use or a refund minus a 10% processing fee.  NO Cancellations within 72hrs of an activity start time.  You can change your activity date with no penalty up until 14 days prior to your reservation.  Changes within 14 days are subject to approval and may incur a 10% fee based on availability.

Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.  Customers will receive a full refund or credit in case of ‘PSC’ cancellation due to weather outside of our weather protocols or other unforeseen circumstances.

WEATHER PROTOCOLS

WEATHER CANCELLATIONS

If we have to cancel because of weather you can get a 100% refund or credit for a future trip. This will occur for your rental or lesson if wind or swell is outside of our weather protocols or your ability.

WEATHER CONSIDERATIONS

  • No paddlers over 25 mph wind
  • Paddling SUP over 15mph is NOT fun and we don’t recommend it.
  • Kayaks can paddle in wind up to 25 mph in the confined space of the harbor.

OTHER POLICIES

RENTAL POLICIES

  • All ages can participate as long as we have a PFD to fit the participant.
  • All paddlers under 16 years old must wear a chest PFD.
  • Must be age 12 years old to kayak in a single kayak.
  • Must be 14 years old to paddle an SUP (height, weight & physical ability can be considered).
  • Must be 16 years or older to paddle without a parent or guardian on the water with minor.
  • All participants must READ and agree to rental rules and assumption of risk document.

EQUIPMENT RENTAL AUTHORIZATION

By signing you are authorizing your credit card to be charged up to the value of equipment being rented if it returns broken or damaged. This authorization is up to $1,500 for some items. For more information inquire with the front desk staff. Please come back with everything in one piece!

PERSONAL INFORMATION

The Paddle Sports Center does NOT share any personal information with 3rd parties. Credit Cards are stored with MindBody Online, a PCI level 1 compliant organization.